Purpose Statement

This memo aims to give better explanation of how to access the knowledge base that went live last week.

I would like to start by apologizing for any confusion caused by the last set of instructions you received. There were a few missing pieces that made them difficult to follow. Please disregard those instructions and follow along below.

New Instructions

The knowledge base is part of our existing Spiceworks ticketing system. To see our internal knowledgebase articles:

1. Log in to Spiceworks at https://on.spiceworks.com using your existing username and password.

2. Click on the Knowledge Base link in the navigation bar at the top of the page.

3. Switch from the Everyone tab to the My Team tab. The tabs are under the Knowledge Base heading at the top of the page.

4. Type in a search term to find relevant articles.

Technical Support

If you still have trouble accessing the knowledge base feel free to contact James Teitsworth at 1122.

If you have an idea for a knowledge base article, get in touch with Michael Smith at extension 1111.

Thank you for your understanding.

James E. Teitsworth
Information Systems Specialist
Great River Entertainment